ProCare TECHNICAL SUPPORT
The most important job we have as a company is to support you, our customers. Harken ProCare offers true one to one technical support and puts the information you need at your fingertips. We do this by supplying you with, one point of contact. The ProCare Manager is the link between the Yacht and the Harken factories.
Our Team is made up of experienced Senior Technicians and Custom Project Managers, that have all worked and are working in field, whether that be the Ocean Race, Superyacht Regattas, TP52 events or Americas Cup. All have hands on experience in all of our product ranges, including Winch Systems, Hydraulics and Custom Hardware. They have direct access to each factory resource, this means they can quickly retrieve drawings, technical information and service history. This speeds up our response time and we hope delivers better consistent global technical support to you our customer.
This in combination with a fully bespoke proactive service program aims to give you peace of mind and help you maintain your equipment to the highest level.
Carried out by our own factory technicians and utilising our worldwide network of ProCare authorised agents. Our service programs are developed from our extensive experience with the Ocean Race, Superyacht and Grand Prix Sailing. We can implement a program that includes a full photographic reporting system, which will in turn help us monitor your equipment condition throughout its life.
This knowledge and data can then help when recommended spare parts and building your maintenance program. Harken ProCare are available to run a pre-season and end of season service as well as a pre regatta check if required.
*Entering into this program will also allow you access to your ProCare Dashboard, a members only web based resource allowing you instant access to all your drawings, manuals and historic service data.
As part of the service package we also include product maintenance training for one of your team. This training is run by our senior service team and can either onboard or at our technical facility in Palma de Mallorca or onboard.
Harken ProCare is a proactive service, not a reactive service, a direct link to the Harken factories that helps give you peace of mind.
Key Benefits:
Direct factory technical support.
One point of contact to simplify lines of communication and help build relationships.
ProCare global database that allows each ProCare base access to all yacht records and information when required.
Proactive consistent service program run by factory trained senior technicians.
Visibility of past and scheduled service information.
Spares inventory monitoring.
Maintenance Training
ProCare Technical News updates.
Personalized ProCare Dashboard:
ProCare Global contact information.
Your latest drawings and handbooks available online.
Your service schedule calendar.
Your historic service history easily viewed.
Online spares inventory.
Quick and simple spare parts ordering.
Remote mobile access.
*Pricing depends on your service package, please contact the Harken ProCare Team for more information.
"Having made the switch to Harken winches earlier this year we have been immediately impressed with the proactive input and rapid response of Harken ProCare. Having now been through our first service the level of detail and depth of product knowledge are plain to see. We are very much looking forward to our continued working relationship with Harken ProCare and their worldwide support network.”
Graham Newton
Captain SY Hetairos