Component Service
We are able to support you in all your Harken Refit and Service requirements. By utilizing our global network of factory trained Authorised Service Agents we can organise and carry out the services and maintenance programs on the following Harken product.
Custom Deck Winch
Captive Reel Winch
Custom Hydraulic Cylinders and Components
Custom Hardware
We can also work with you to optimisation your systems and look at potential upgrades. Every service will be accompanied by a full ProCare Service report. Our aim is to produce a consistent global service run by factory trained Senior Technicians.
“During a difficult period worldwide all timescales were met, required customisation was discussed / designed/ manufactured / delivered and installed with zero issues. We couldn't be happier with the collaboration with the Harken and Harken Procare teams.'
Pom Green
Project Manager SY Northstar (August 2021)
“It’s the details that make the difference”
MAINTENANCE Training
Run by our Factory Senior Technicians, you will learn from the people on the ground. Our courses are aimed at Yacht Crews and Pro-Sailors as a introduction to winch and / or hardware maintenance.
Course duration: 1 Day (8:30 – 17:30)
The course will cover:
Introduction
• Who is Harken - History and Culture.
• Factory overview. (US & Italy)
• Overview of Palma facility and Harken ProCare Division and its values.
• Technical Support contact
Deck Winches
• Tools required / best Practice.
• Manuals and where to find them.
• Visual inspection and what to look for.
• Performance Graphs and Limitations and ProCare proactive service plan.
• Maintenance procedure. (Winch Size Specific)
• Simple problem solving (Common issues).
• Recommended spare parts / parts ordering
*Winch Size Specific, modules required.
“It was great to be invited to Harken Italy to see our winches being produced and learn more about proactive maintenance from the ProCare Team. I then had the chance to put this knowledge into action under the watchful eye of ProCare Manager Mark Gardner and the Team while I worked alongside them on our first proactive service.”
Cameron Pimentel
1st Mate
Learn from Factory Technicians
ProCare Yacht Membership
We are now offering a fully bespoke, factory direct, customer support and maintenance program run by our own factory Team. With the assistance of our network of authorized service agents, this proactive service program is developed from our extensive experience within Superyacht and Grand Prix Sailing programs. It is designed to give you fast response and a direct factory resource for all your Harken needs.
"Harken ProCare have supported Lionheart's racing and cruising programs for almost 10 years now. They have worked meticulously to ensure zero breakdowns, which has in no small part contributed to our success on the race course."
Toby Brand
Captain J-Class Lionheart
ProCare Service Gallery
Photo credits: Simon Botes | Harken Italy | Mark Gardner | A. Muscatello